(UPDATE: March 20, 2020) Woodbury County REC would like to assure our members that during the heightened awareness of preventing the spread of the coronavirus (COVID-19) in the United States, we will continue to serve our members with the same principles of safety and reliability that is expected of us.
Business continuity plans developed by electric cooperatives are designed to maintain the health and safety of the people working for them and to ensure that business critical operations continue without interruption. These measures help ensure that your electric co-op continues to provide reliable electricity during a business continuity event.
Planning for a health emergency, such as a pandemic, is unique from other business continuity planning. It requires businesses to prepare to operate with a significantly smaller workforce, a threatened supply chain, and limited support services for an extended period until an unknown date in the future.
Woodbury County REC is taking steps now to be prepared in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce, and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide the excellent service you expect from us....and to keep the lights on.
We continue to work with our generation and transmission cooperative, NIPCO, our Statewide Association (Iowa Association of Electric Cooperatives), our National Association (National Rural Electric Cooperative Association), as well as the coordination with other co-ops in the electric sector to prepare for and respond to disasters or threats to critical infrastructure and its workforce.
Through this coordination, electric co-ops and government partners focus on actions and strategies that help protect the energy grid, prevent threats that may disrupt electricity service, and develop capabilities that help electric co-ops quickly respond and recover when major incidents impact the grid.
- Effective immediately, the Woodbury County REC office/lobby will be closed to the general public until further notice. This action is to prevent exposure to germs and illnesses and to provide a safe working environment for our employees.
- Members who need to pay their electric bills or have questions about usage are encouraged to access our online platform, Smarthub. In addition, we welcome members to contact us by phone if they need immediate assistance by calling 712-873-3125 or they are welcome to email email@example.com for additional assistance.
- In addition, members should be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent Woodbury County REC, and they make threats or demand immediate payment, hang up and call our office right away.
And, as always, we are here to serve you. If you have questions or concerns, please reach out to our office by calling 712-873-3125.
For more information about coronavirus and preventing the spread of germs, visit CDC at https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html.