No Power
If you find yourself without power check the fuses or breakers in your home. Check the breakers below the meter if the meter is located on a yard pole or any other outdoor disconnects to make sure the outage isn’t due to a tripped breaker or blown fuse.
Call your neighbors to see if their power is off. This will help you determine if the problem is outside your home.
Call to report the outage. Please do not take for granted that the outage has been reported. Woodbury County REC’s phones are answered 24 hrs 7 days a week. Call either 873-3125 or 1-800-469-3125. When you call to report the outage please have the following information handy:
- Your REC location number.
- The name the account is in.
- Be ready to verify address and telephone number.
- If you have multiple accounts, which ones are included in this outage
- Length of time you have been out.
- If your neighbors are out.
- Checked your fuses or breakers.
Outside of regular office hours, 7:30 am to 4:00 pm, you may be talking to the answering service. If the answering service is experiencing a high volume of calls you may be transferred to an automotive system. Please follow their prompts so that your information can be taken. This saves you from being put on hold.
Some tips on what to do when the power goes off
- Turn down your thermostat and turn off the circuit breaker for your water heater. This will help reduce initial demand for electricity when power is restored.
- Turn off and unplug other electrical equipment, including computers, microwave ovens, and televisions. This is to protect your equipment in case there is a change in voltage as the power comes back on.
- Do not turn equipment on until lights have returned to their normal brightness.
- Open the refrigerator and freezer doors as seldom as possible so cold air stays inside until the power comes back on. Food will stay frozen for about two days in a full freezer, or about one day in a freezer that is not full.
